Refund, Cancellation & Fulfillment Policy

Enchanted Readings

Effective Date: October 9, 2026

At Enchanted Readings, every reading is a personalized spiritual service completed individually. Unlike automated readings or instantly generated digital products, our services require personal attention, intuitive interpretation, and dedicated preparation time.

By purchasing a reading, you acknowledge and agree to the following policies, subject to your rights under applicable law.

1. All Sales Are Generally Final Once Work Begins

Due to the personalized nature of our readings, orders are nonrefundable once individualized preparation or performance has begun, except where required by law.

Preparation may include reviewing submitted information, organizing reading materials, beginning individualized intuitive work, or drafting your reading.

Placing an order reserves your position in our fulfillment queue. However, reservation of a queue position alone does not necessarily constitute the beginning of individualized service performance.

We do not provide refunds solely because a customer changes their mind, no longer desires a reading, disagrees with a prediction, or experiences an outcome different from the prediction.

2. Turnaround Times Are Estimates, Not Guarantees

All turnaround times displayed on our website, product pages, checkout communications, or confirmation emails are estimates unless expressly identified as guaranteed.

Our estimated turnaround time is currently approximately two weeks.

Actual fulfillment may take longer depending on order volume, existing reading queues, holidays, personal circumstances, unforeseen interruptions, and the complexity of individual readings.

By purchasing, you acknowledge that:

• Your reading may be delivered before or after the estimated turnaround time.

• Estimated delivery dates are not guaranteed deadlines.

• Readings are completed individually rather than generated automatically.

• Higher-than-anticipated order volume may extend fulfillment times.

• The estimated turnaround time does not represent a promise of delivery on a specific date.

Passing the estimated turnaround time does not, by itself, establish that a service has been canceled, abandoned, or refused.

However, customers retain all cancellation, refund, and other remedies available under applicable law if delivery is delayed or the service is not provided.

3. Delayed Orders & Extended Processing

Enchanted Readings works to complete all accepted orders and may experience periods of extended fulfillment.

An order that remains pending after its estimated turnaround time is not automatically canceled.

Where delays occur, we may provide updated estimated completion windows through email, website announcements, or direct communication.

We will make reasonable efforts to communicate material delays and address customer concerns.

A delayed order remains active unless it is completed, canceled by agreement, or otherwise canceled under applicable law or these policies.

Nothing in this section requires customers to wait indefinitely or waives their rights regarding materially delayed or undelivered services.

4. Cancellation Requests While an Order Is Pending

Customers may contact Enchanted Readings to request cancellation.

Requests are reviewed based on the order's status, the work already performed, the terms disclosed at purchase, and applicable law.

• Before individualized work begins: Customers may request cancellation. Any refund eligibility will be determined under the disclosed purchase terms and applicable law.

• After individualized work begins: The order is generally nonrefundable to the extent permitted by law.

• After completion and delivery: Readings are generally nonrefundable, except where required by law or where the purchased service was not properly provided.

A pending order does not automatically become nonrefundable solely because it has entered the fulfillment queue.

5. Personalized Nature of the Service

Enchanted Readings provides individualized spiritual interpretations rather than standardized digital products.

Each reading is created specifically for the purchasing customer using the information submitted.

Because individualized work cannot be returned, restocked, or resold, cancellation and refund eligibility may be limited once that work has begun.

We reserve the right to maintain reasonable internal records of individualized preparation and service completion.

6. Prediction Accuracy & Customer Expectations

All readings are spiritual and intuitive interpretations provided for personal insight and entertainment.

No specific outcome is guaranteed.

Refunds are not offered solely because:

• A predicted conception month or year passes without pregnancy.

• A predicted gender differs from the eventual outcome.

• A predicted positive pregnancy test date does not occur.

• A customer feels that a reading is inaccurate.

• A customer disagrees with the information provided.

• A predicted event has not occurred within the expected timeframe.

• A customer experiences changes in personal circumstances after ordering.

A reading is not a medical assessment, pregnancy guarantee, or substitute for professional healthcare.

7. Order Information & Customer Responsibilities

Customers are responsible for submitting accurate information through our intake form:

https://www.enchantedreadings.com/pages/submission-form

Missing or incomplete information may delay fulfillment.

We may request additional information where reasonably necessary to complete a reading.

Customers are responsible for ensuring their contact email address is accurate and accessible.

8. Digital Delivery & Proof of Fulfillment

Readings are delivered electronically using the email address associated with the order or another agreed delivery method.

Enchanted Readings may retain records including:

• Order and payment confirmations.

• Customer intake submissions.

• Relevant customer correspondence.

• Dates individualized preparation began.

• Reading completion records.

• Electronic delivery records.

These records may be used to investigate customer concerns and respond to payment disputes.

If a customer cannot locate a delivered reading, we will make reasonable efforts to verify delivery and resend it where appropriate.

9. Chargebacks & Payment Disputes

We encourage customers to contact Enchanted Readings regarding fulfillment concerns before initiating a payment dispute.

When responding to disputes, we may provide the payment processor with relevant transaction records, the policies disclosed at purchase, service preparation records, customer correspondence, and evidence of delivery.

A pending reading, an estimated delivery date, or customer dissatisfaction will be evaluated in accordance with applicable law and the payment processor's dispute rules.

Nothing in this policy restricts a customer's lawful right to dispute a charge or seek a remedy for services not delivered.

10. Our Commitment to Fulfillment

Enchanted Readings is committed to completing accepted orders and providing the personalized service purchased.

Our policies are intended to establish clear expectations about the individualized nature of our services, potential fulfillment delays, and cancellation procedures.

If we are unable to complete an order, we will provide an appropriate resolution, including a refund where required by law.

11. Acceptance of Policy

By placing an order, you acknowledge that you have had the opportunity to review this policy, understand that turnaround times are estimates rather than guaranteed deadlines, and agree to the applicable cancellation and refund terms.

These terms do not override mandatory consumer protection laws or rights that cannot legally be waived.

Enchanted Readings
https://www.enchantedreadings.com